Welcome to Kano Data ("we," "our," or "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, iOS, and Android mobile applications.
1. Information We Collect
We only collect the information absolutely necessary to provide you with secure VTU and Airtime services:
- Account Data: Name, Email Address, Phone Number, and Username to establish your account.
- Transaction Data: Records of your purchases, wallet funding, and transfers to ensure accurate billing and support.
- Device Information: We may collect basic device diagnostics (like OS version or Crash Logs) purely to fix bugs and improve performance.
2. Hardware Permissions & Usage
Our mobile app strictly requests access to specific device hardware ONLY to provide premium features. We do not stealthily track or sell this data.
- Biometrics (Face ID / Touch ID): Kano Data uses biometric authentication to securely log you into your account without requiring your password every time. Your biometric data never leaves your device and is not transmitted to our servers.
- Camera: Camera access is only used if you explicitly choose to scan QR codes or capture identity documents for verification.
- Contacts: With your permission, the app accesses your contacts so you can quickly pick phone numbers to send Airtime or Data to, eliminating manual typing.
- Photo Library: Used strictly so you can save or share your generated transaction receipts to your device's gallery.
- Location: Location access is used securely to detect your region, allowing us to provide personalized and accurate network data plans and deals for your specific area.
3. How We Use Your Data
Your data is exclusively used for delivering our services to you:
- Processing transactions and funding your wallet securely.
- Sending you important account alerts, receipts, and OTP verification codes.
- Providing customer support when you contact us.
- Preventing fraud and unauthorized access to your Kano Data wallet.
4. Data Deletion & Your Rights
You have the absolute right to request the deletion of your account and all associated personal data. You can request account deletion directly within the mobile app settings or by contacting our support team at support@kanodata.com.ng. Upon verification, your data will be permanently wiped from our active databases.
5. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to our dedicated privacy team at support@kanodata.com.ng or through the Contact Support portal.
Kano Data Protocol • Secure & Private